1. What Information We Collect
When you use Rudra Tech Support services, we may collect the following information:
- Personal: Name, email, phone number, and address (for on-site services)
- Technical: Device info, system diagnostics, OS version
- Support Logs: Chat/call transcripts, service history, remote session records (with consent)
2. How We Use Your Information
- Deliver personalized tech support and troubleshooting
- Maintain your service history (including AMC)
- Improve service quality and user experience
- Respond to queries and offer follow-ups
3. Data Handling and Sharing
We do not sell or rent your data. We only share it when necessary:
- With in-house or affiliated technicians for resolving your case
- With legal authorities, if required by law
- To process secure payments via verified gateways
4. How We Protect Your Data
- Encrypted remote support sessions
- Secure firewall and system protection on all devices
- Regular vulnerability scans and restricted internal access
5. Your Control & Rights
You can request to view, update, or delete your personal data at any time by contacting us. Remote access is always provided with your permission and can be revoked by you at any stage.
Contact Us
- Rudra Tech Support
- Email: rudra@gmail.com, contact@rudra.com
- Phone: 7776868168, 7276767138
- Location: 4-8-7 , RAJ RATAN BUILDING, Gulmandi Rd, Diwan Deodi, Chhatrapati Sambhajinagar, Maharashtra 431001